If you need a refill on a previously prescribed medication, please do one of the following:
- Please first call your pharmacy to see if any refills remain, if not place a refill request (they will forward these to our clinic).
- Send a portal message with your request for nursing to review
- Call our clinic directly to speak to a nurse if the above not options, or you are requesting a new prescription. Please understand, an office visit is frequently required for new prescriptions.
Please provide the following information with your request:
- Prescribing provider
- Preferred pharmacy
- Your preferred contact phone number
- Your medication name, strength, and frequency you take it
- Brief reason why you need the refill
Please allow 48 business hours to process your refill request. Please don’t wait until you are completely out of your medication, as we cannot always guarantee same day refills. If you are over-due for health surveillance or lab monitoring, you may be asked to schedule an appointment before longer term refills are granted.
Controlled Prescriptions:
Controlled prescriptions should be refilled by your primary provider who is most familiar with your case and situation. Please provide refill requests with ample time (72 hours) for your primary provider to attend to your request. For chronic controlled prescriptions, a refill plan should have been reviewed by your primary provider and filed in your chart with refill time-lines and appointment frequency expectations. If early requests are being made, or appointment expectations past due—you may be asked to be seen in person before refills granted. We appreciate your understanding and patience in helping us navigate these heavily monitored prescriptions safely.